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Privacy Policy

Privacy Policy

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Communications with our Website are all conducted using Secure Socket Layer (SSL) encryption technology. Through our use of SSL encryption technology, all information communicated between you and our website is secured.

KindlyDogs, and its affiliates ("KindlyDogs" or "we", "our", "us") respect the privacy of our consumers. This Privacy Policy ("Privacy Policy") explains the type of information we collect from individuals that visit our websites (each, a "Site") where this Privacy Policy is posted or otherwise connect with us offline such as via telephone ("Offline Services", and collectively with all Sites and Apps, the "Services" or individually, a "Service"), and how we store, use, disclose and protect such information. This Privacy Policy also provides employment applicants with information about the categories of personal information that we collect from them, and the purposes for which applicants’ personal information is used. By using or accessing our Services, you agree to the collection, storage, use and disclosure of your information as described in this Privacy Policy.


1.Information We Collect

We collect various types of information to ensure a seamless experience for you, to provide you with our services, and to enhance our services:

Personal Information: This includes data that personally identifies you, such as your name, email address, contact information, and any other information that you voluntarily provide.

Usage Data:  We collect information related to your use of our services, including your IP address, browser type, pages visited and timestamps. This data helps us analyze trends, understand user behavior and improve our services.

Cookies and Tracking Technologies: We use cookies, pixel tags, web beacons and similar technologies to collect information about your browsing activity. Cookies can enhance your user experience by remembering your preferences and actions.


2.How we use your information

We use your information for various purposes, including:

Service provision: We use your personal information to provide, maintain and optimize our services. This includes responding to your inquiries, fulfilling your requests and customizing your experience.

Improvement: Analyzing usage data and feedback helps us improve our services, tailor content and develop new features.

Communications: With your consent, we may send you promotional materials, newsletters, updates about our products and services, and announcements.

Law Compliance: We process information to comply with applicable laws, regulations and legal obligations.


3. Disclosure of Information

In certain circumstances, we may share your information:

Service Providers: We work with trusted third-party service providers to help with all aspects of our operations, such as data storage, marketing, analytics and technical support.

Business Partners: We may participate in joint planning or cooperation to provide you with enhanced services or products.

Legal Requirements: We may disclose information if required by law, legal process, or governmental request.

Rights protection: We may share information to protect our rights, privacy, safety or property, and the rights of our users.


4. Security of Information

We prioritize the security of your personal information and have implemented appropriate technical and organizational measures to prevent unauthorized access, disclosure, alteration or destruction.


5. Your choice

Cookies:The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. If you set your browser to limit or remove cookies or otherwise block our use of cookies, some Site features may be unavailable or unable to function properly. Your device may not give you the ability to control cookies. If you wish to block cookies on our App, you will need to delete the application from your mobile device.
Email marketing opt-out: If you wish to opt-out of any marketing email communications you may contact our customer service representatives at the phone number or email address below, under Questions service@KindlyDogs.com. You also may follow unsubscribe instructions included in our promotional emails. Please note that removal of user information from our database or "opting-out" will not stop marketing or advertising content that is generated for distribution or is otherwise queued for transmission to you prior to the time when we can implement your request. Following receipt of a request from you, we will take reasonable steps to delete your information from our active records. If you unsubscribe from marketing communications, you will continue to receive transactional communications, such as email or text notifications about your order status, recall information and other administrative information. Your information will remain in our database, but will be marked as inactive so you do not receive marketing materials from us.

Opt-Out: You may opt-out of receiving marketing communications from us by following the instructions provided in our communications.

6. Children's Privacy

Our Services are not directed at individuals under the age of [13/16]. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us.


7. Your Rights

In accordance with applicable law, you have the right to access, correct, delete, restrict processing or object to the processing of your personal information. You can also exercise your data portability rights and lodge a complaint with a supervisory authority.


8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. We will notify you of important changes by posting a prominent notice on our website or by sending you direct communications.


9. Cross-border data transfer

Your information may be processed and transferred in other countries whose privacy laws may not provide the same level of protection as your jurisdiction. By using our services, you consent to such transfers.


10. Contact us

If you have any questions, concerns, requests, or would like to exercise your rights, please contact us at service@kindlydogs.com.