🚚 Free Shipping | 30% OFF on Orders $ 59+

Shipping Policy


Shipping Method:FedEx,EMS,DHL,4PX,EUB

All orders come with free shipping

Package delays

When the package is sent out, we will provide the corresponding logistics order number, and customers can track the delivery status online; if there is a delay, please contact us in time and we can help expedite the logistics.If you are still not satisfied, you can refuse the order and return the goods, and you will be refunded.

cancel order

If you are not satisfied after purchasing, you can cancel the order within 1 day and we will refund you.

Shipping Area

We support Global transport.

Free Shipping Times
Standard (5-8 working days)

order processing time within 1 nature day

If your order cannot be immediately fulfilled in its entirety, we will ship the items we have in stock and the remaining items will be CANCELED from your order and inform you by email. You may reorder once they become available again.

Package Lost

All items purchased from www.kindlydogs.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

About Taxes and Duties

You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country.

We advise you to find out about the local regulations prior to ordering from us. Kindlydogs can not give you advice or information about tax rates and customs charges in your country.

If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
Contact Us 

If any issue during the shipping time or after received the item, please feel free to contact us, our customer service representatives will offer you a satisfying solution. 

We charge sales tax for items shipped to the following

countries: Ireland(25%),Estonia(22%),Austria(22%),Bulgaria(22%),Belgium(23%),Poland(25%),The Danish(27%),Germany(21%),The French(22%),Finland(26%),In the Netherlands,(23%),The Czechrepublic(23%),Croatia(27%),Latvia(23%),Lithuania(23%),Luxembourg(19%),Romania(21%),Malta(20%),Portugal(25%),The Swedish(27%),Cyprus(21%),Slovakia(22%),Slovenia(24%),Spain(23%),The Greek(26%),In Hungary,(29%),Italy(24%)

If you have any questions, welcome to contact us, Our customer service team enthusiasm to serve you.